Frequently Asked Questions

Everything you need to know about your order and our hair care products.

How long does shipping take?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days depending on your location.

Are your products safe for color-treated hair?

Yes! All of our formulas are designed to be color-safe and gentle on all hair textures, providing moisture without stripping your color.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return or exchange.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our shipping options to more countries in the near future.

Are The Doux products vegan and cruelty-free?

We are proud to be 100% cruelty-free. While many of our products are vegan, please check the specific ingredient list on each product page for details.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placing your order by contacting customer service.