Returns & Exchanges

We want you to love your results, but if a product isn't the right fit for your texture, we accept returns on unused or gently used items within 30 days of delivery. Please note that original shipping fees are non-refundable and return shipping is the responsibility of the customer.

Return Process

• 1.
  Check Eligibility

  Ensure your items are within the 30-day return window and contain at least 50% of the original product volume.

• 2.
  Submit a Request

  Email our Fresh Crew at [email protected] with your order number and the specific items you wish to return or exchange.

• 3.
  Pack Your Products

  Securely package your items in the original shipping box or a similar mailer to prevent leaking or damage during transit.

• 4.
  Ship and Track

  Send your package using a trackable shipping service and provide the tracking number to our team to expedite your refund processing.